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Do you have a question? |
Find Your Answer Here
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TEMPLATE DESIGN
1) Can I add or change some things to my site, like wording or photos? The first thing you should know about these static websites, is that they are just that...static sites. What that means for you is that you get a beautiful site for a SUPER LOW COST, but it is a static site, on which you CANNOT CHANGE the wording or layout. You DO have the option to help create your new web presence and personal introduction paragraph & contact information. If you are at the level in your business that you need more services, we can certainly provide them for you! Click HERE to contact us for more information!
2) When will there be more templates to choose from? We add new templates designs on an ongoing basis. If you have an idea please contact us HERE, we would love to work with you on it.
3) How does the Contact Form work on my site? Your customers will fill it out and hit SUBMIT. Shortly after that, you will receive an email containing the information they filled in, it will arrived in your email and you can use that information to contact them!Please understand, we never receive this information, so if it is lost or accidently deleted from your email, we have no way of getting it back for you. |
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1) What is my WEBID? Celebrating Home provides it's Designers with a direct link to your online catalog for your customers to purchase products online. The Designer will get credit for this purchase because the customer will be shopping with you within your website. We will imbed your Celebrating Home ID into your site on your product page in a button that will link your customer directly to your online catalog on the Celebrating Home Website, under your name and purchase products, which then in turn gives you the credit.
2) What else should I know? It will be up to you to advise us of your WEBID and here are some things to consider:
Your WEBID will initially be your Celebrating Home Designer ID number, YOU ARE ASKED TO CHANGE IT BY Celebrating Home during your initial sign in to their website. Please do not send us your designer ID number. Change it first! You don't want the whole world to have access to your Celebrating Home Designer number on your website.
When you create your new WEBID, it's a good idea to use letters and numbers (alpha-numeric) such as: tina934 or 22tina. If we do not have your correct WEBID, this button will not work. You can potentially lose sales!
3) What if I already have a site with you and need to change or add my WEBID? Easy! Just Contact Us! |
EMAIL
1) How much space do I have for my email storage? Over 2GB! which should be more than you'll ever need.
2) What email address do I choose? Choose something easy for your customers to type out and/or remember. An example of this is if your domain name is www.yourname.com you could have an email address of info@yourname.com or questions@yourname.com.
Another option is you may use your current email from Yahoo, AOL, Hotmail, GMail or your internet provider.
3) How does email work? It's simple! Once you are our customer and we have your domain name rented, you will receive an email from us with instructions on how to access your email account.
4) Can I use my email with Outlook or some other mail program? Yes, detailed instructions on how to configure your mail client is found online in the help section of your email account. If you need help, click HERE and we will walk you through it.
5) Is this email account mine forever? If your email address is one created with your domain name, then as long you remain a customer of Website Creationz, you retain your email address & website. However, if you choose to use your email from Yahoo, AOL, Hotmail, GMail or your internet provider it is dictated by their user agreements, and is not under those constraints.
6) Do you check my email for spam & viruses? Absolutely! Of course, no anti-spam or anti-virus system is perfect. So, you'll still need to be aware of opening attachments from people you don't know. It's pretty rare that a complete stranger will need you to read some attachment they send, so always be extra cautious. If you aren't sure opening it is a good idea - DON'T OPEN IT.
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DOMAINS & REGISTRATION
1) Are you going to purchase my domain for me? Absolutely! We will take care of that and all the annoying messages that Hostmonster insists on sending constantly plus the endless renewal requests that start the week you sign up. Plus, when we sign up for you, it makes the action of your site going up smooth and seamless.
2) What service do you use for registration? We use Hostmonster.com for our services.
3) What if I already have a domain registered? No problem, just fill out the sign up form & we'll contact you for your sign on info. Once we have access to your domain, we can begin building your site. There is no cost savings in this event. The amount of setup time is the same.
4) Are their any guidelines set by Celebrating Home regarding my domain? Yes, we recommend you read those guidelines on the your designer website and review our terms & policies page.
5) How can I find out if my domain is taken already? Click HERE and use the search bar at the top of the screen. DO NOT sign up, just look :), we will take care of the signup so everything can run seamlessly.
6) If my domain name is taken, what should I do? Choose something similar and easy to remember like initials instead of your full name or adding numerals to it.
7) How will I know when my domain expires? We, as your domain administrator, will get an automated expiration notice from Hostmonster each year about 60 days in advance of your expiration date. We will then contact you via email with a link enabling you to renew it for the actual cost of the renewal fee, which currently is $15 per year.
8) Is this domain name mine forever? Yes, as long as you renew it. While you are a customer of Website Creationz, we'll maintain it for you. If you decide you no longer want our services and need us to transfer it to someone else, just contact us, our goal is to help you be as successful as possible.
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COSTS & PAYMENT
1) What are costs of this service? There are no hidden fees, the costs are as follows:
Setup: $65.00 billable at time of signup (includes 1 year domain registration)
Monthly/Hosting/Update Fee: $10.00 billable monthly (or $135.00 yearly) starting at signup, this payment option includes your domain name renewal in it.
Domain Renewal: $15.00 billable yearly on the month of your signup
(Our typical NON-Celebrating Home website costs are $150 to set up, $50 per hour to design, several hundred to several thousand for a site and $45+ per month to host, so you can see that these static template sites are a terrific bargain!! Because of the sheer volume of customers and limited services that these template sites provide, we ask you to contact us HERE for questions and help.
2) What forms of payment do you accept? We require use of Paypal.com. We have our subscription set up to accept bank check, Visa, MasterCard, American Express and Discover. You do not have to have a Paypal account to use the service, just a credit card or bank account. Currently, this is the only way we accept payments enabling us to keep our costs low.
3) What are your billing policies? We use Paypal's Subscription Service to automatically bill monthly. Statements overdue 30 days will result in deactivation. It can be setup again within the next 30 days for the setup fee of $40. You are welcome to pay for your service for one year in advance. There is no discount for doing this, our pricing structure is already very affordable, but by paying yearly, it does make it easier.
4) What if I have problems with the Paypal billing or setting up my account? Paypal has a GREAT online help area and if necessary they have a toll free number to call with specific help in your area of need. We atWebsite Creationz can not answer questions about your payment account since we don't handle your money. It is secure and safe in the hands of Paypal, and they are there to help you if you need it. PLEASE DON'T FILL OUT YOUR SIGN UP FORM AGAIN...you will receive an error message that your email address has already been used. If you need to access the payment area again, go to www.allhgp.com/payment2.html.
5) I accidentally hit the payment button twice! What can I do? Don't worry, just contact us HERE and explain the situation. We will refund you that subscription amount and get you back on track. No Worries!! |
UPDATES & PROMOTIONS
1) How will you know when I need updates of specials and promotions from Celebrating Home? We will update your site with promos, specials, kits, catalogs, fundraising brochures, video(s) and the like, whenever they become available. We will also remove outdated information at that time. |
PHOTO USE
1) I don't like the photo I sent you, may I send you a new one? Yes, we will replace your photo once a year for no cost. If you want it changed more often than that will require a $10 fee to update your site. By sending us your picture, you agree to have it posted on your website. |
TECHNICAL ISSUES
1) What if there are technical issues on my site? Please contact us HERE immediately if you experience issues on your site. |
OTHER QUESTIONS
1) What if I need to change things on my site? Within a week of signup, you will be sent a notice that your site is up and live. We strongly advise that you go through each page to edit for spelling and content. If there are changes that need to be made to your paragraph or information, they can be made at that time for no extra charge to you. Any changes after that will require a $10 fee to update your information.
Changes that occur after the initial setup (like a new phone number, name change, move), we will charge a $10 fee to update your information. Just contact us HERE, fill out the form with your details and we'll take care of the rest.
2) Your costs are low & I like to keep my marketing fresh & new, how often can I change the look of my site? We see your point! $50 is a small price to pay for a completely new look and update for such a powerful marketing tool. If you want to change the look of your site by merely choosing a new template, rewriting your info, all you need to do is contact us HERE and let us know, we will walk you through the steps to make it easy for you.
3) Where is the link to my Celebrating Home pages? That link is on every page of your website along with the links to all your other pages on your site as well as the home page, it says SHOP WITH ME ONLINE! It links your shopper directly to your Celebrating Home webpage under YOUR WEBID so they can immediately start shopping.
If you do not pay Celebrating Home the usage fee for your website through them, we cannot gaurantee your name will show up when clicking on your shopping links. We have no control over this.
(Our typical NON-Celebrating Home website costs are $150 to set up, $50 per hour to design, several hundred to several thousand for a site and $45+ per month to host, so you can see that these static template sites are a terrific bargain!! Because of the sheer volume of customers and limited services that these template sites provide, we ask you to contact us HERE for questions and help.
Thank you for entrusting us with your business! |
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